The booking form and our phone line collect a small set of personal details. This page lists them, says what each is for, who handles them, when they are deleted and the rights you hold over them.
The policy applies to professionalcleaninglondon.org, to the form on it and to bookings made by phone. Professional Cleaning London decides what happens to these details, which makes us the controller under UK data protection law. Write to [email protected] or call 020 3519 6414 with any question about it.
Personal details on a booking request
A request carries the postcode of the property, the service chosen with the rooms or items, the timing you prefer, your name and either a phone number or an email address. Notes are optional; whatever goes in that box travels with the request.
Once a clean is confirmed, the office also records the street address and the arrangements for getting in, since the cleaner needs both on the day. Separately, the website holds a scrambled form of the sender’s internet address for no more than a day after each request, purely to block bulk spam.
Purposes and legal basis
Each detail has a job: pricing the clean, calling or emailing to confirm, fixing the date, routing a cleaner to the property and collecting the deposit. UK GDPR allows this because you have requested a service from us, which counts as steps towards a contract, and later because of the contract you hold with us. Accounting rules oblige any business to retain records of paid work, and that obligation is the basis for keeping them afterwards.
People and systems that receive them
Every request is saved on this website and copied into the booking system our office works from. The cleaner assigned to the job receives the address, the access notes and a description of the work. A deposit paid by card is processed by a card payment provider.
Your details are not sold. No other company receives them for its own marketing. They are disclosed outside these routes only when a law compels it.
Retention periods
A request that never turns into a booking is removed from this website 24 months after it arrives. A record of booked work stays for the period UK law sets for business and tax records, and is deleted once that period ends.
Rights over your details
UK GDPR lets you see the personal details we hold on you, have mistakes fixed, have the details erased, and object to how they are used. To use any of these rights, send an email or call the office. Before acting we may confirm that the request really comes from you, and an answer follows within a calendar month.
Anyone dissatisfied with our handling of their details may raise it with the regulator, the Information Commission, at ico.org.uk. Contacting us beforehand lets us try to fix the problem.
Cookies and server logs
No analytics or advertising cookies are set by this website, and the booking form needs none to work. Our hosting provider records routine server logs (the visitor’s internet address, the browser and the pages loaded) to protect the site and diagnose faults.
Deposits and cancellations are covered in the booking terms, and the contact page lists every way to reach the office. Policy dated October 2026.